FAQs

Who is BritishModules.co.uk?

British Modules is a UK-based electronics retailer focused on sourcing, producing, and importing high-quality products at competitive prices. Our goal is to pass the savings directly to customers across the UK, Europe, and worldwide.

 

🚚 Delivery & Shipping

Free Shipping for Businesses

We offer free UK mainland shipping to our business customers on orders of £50 or more.

To qualify:

*Use your company email address at checkout

*Ship directly to your business address

If these requirements are not met, your order may be delayed or cancelled by our warehouse team.

Discounted Standard and Express shipping rates remain available for non-business customers.

For exceptionally high-value orders, a small surcharge may be applied at checkout to cover insurance and secure transit.

Standard & Express Shipping

Standard Economy Shipping
Heavily discounted delivery with an estimated arrival within 10 business days.

Express Shipping
Priority handling with delivery typically within 5 working days.

Expedited & Premium Carrier Options

If you require guaranteed delivery timeframes or specific carriers, premium services are available at checkout from some of the UK’s fastest and most reliable providers.

Fast Dispatch

All items are stored in our UK warehouse and dispatched within 1 business day of order confirmation.
Orders placed during standard UK working hours are processed promptly.

Delivery Delays

Delays are rare but can occur. If your order is delayed, please contact our support team.

Please note: our 1-day dispatch time is separate from carrier delivery estimates.

What delivery options do you offer and how much does shipping cost?

BritishModules Economy Shipping — from £3.44
Estimated delivery: 1–10 working days
Reliable and cost-effective delivery via our in-house logistics service.

BritishModules Express Shipping — from £4.32
Estimated delivery: 1–5 working days
Faster priority service via our express logistics network.

Royal Mail Services

Standard 48H — from £8.14
Estimated delivery: 2–10 working days

24H — from £9.60
Estimated delivery: 1–5 working days

Special Delivery Guaranteed by 1pm — from £21.50
Guaranteed delivery by 1pm next business day

Evri

2–3 Business Days — from £7.18
Estimated delivery: 2–3 working days
Includes store collection options

Next Day (1–2 Business Days) — from £8.70
Estimated delivery: 1–2 working days

DPD (1–2 Business Days) — from £10.50
Estimated delivery: 1–2 working days
Includes pickup options

Yodel (1–5 Business Days) — from £5.98
Estimated delivery: 1–5 working days
Includes pickup options

🌍 International Shipping

Worldwide Delivery

We provide fast, reliable international shipping to over 230 countries and territories worldwide.

Estimated delivery times (from date of dispatch):

Europe: 3–5 business days — from £11.76
Rest of World: 5–7 business days — from £12.90

Countries We Ship To

Europe (3–5 business days)
Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Spitzbergen, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

Rest of World (5–7 business days)
USA, North America, South America, Africa, Middle East, Far East, South East Asia, Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Islands, Coral Sea Islands, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, Laos, Pitcairn Island, Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.

 

📄 VAT & Invoices

Yes — we can issue a professional VAT-style invoice for bookkeeping, tax, and proof-of-purchase purposes.
Invoices are issued 30 days after delivery, as per our fixed policy.

Selling platforms such as Amazon, OnBuy, and eBay may verify invoices with us before allowing resale. Approval is at their discretion.

 

↩️ Returns & Refunds (Shortened & Updated)

Return Policy Overview

• You have 30 days from the date of delivery to start a return.
• Items must be unused, unworn, and in original packaging.
• Faulty items receive free return shipping.
• Non-faulty returns incur a flat £2.70 return label fee.

 

How to Initiate a Return

• Click the account icon on the top of our website.

• Log in using your order email and details.

• Open your order.

• Select Request Return.

• Choose the reason for return.

• Add notes if needed.

• Submit — our team will process your request promptly.

Return Address

British Modules
23 Darwin House Kingsgate
Wembley HA9 9AX
United Kingdom

 

Faulty Item Returns (Free)

If your item is faulty:
• Log into your account and request a return.
• You will receive a free prepaid return label.
Please provide photos if the item or packaging is damaged.

 

Eligible & Non-Returnable Items

Eligible

• Most products within 30 days
• Gadgets (30-day return + 1-year guarantee after 30 days)

Non-Returnable

• Screen protectors once opened (not resalable)
• Cables after 30 days (normal wear and tear not covered)
• Accidental damage
• Custom or personalised items

Gadgets – 1-Year Guarantee

After 30 days:
• Customer covers return shipping
• Item is inspected and forwarded to manufacturer
• If approved → free replacement is issued

 

EU 14-Day Cooling-Off Period

Applies to EU customers only.
Items must be unused, in original packaging, and returned with proof of purchase.

 

Refund Timeframe

• Refunds are issued within 20 business days after inspection.
• Banks may require additional processing time.
If 25+ business days have passed, please contact us.

 

Exchanges

For the fastest exchange:
• Place a new order for the desired item.
• Return the original for a full refund.

Contact Us

For all enquiries, please use the official contact form:
https://britishmodules.com/pages/contact-us

e-Mail: CustomerServices@BritishModules.com
Telephone: +44 - 02089045795
WhatsApp: +44 - 02089045795

🛒 Payment Methods

We accept:
• Debit & Credit Cards
• Google Pay
• PayPal

📦 Wholesale / Distribution / Dropshipping

We offer wholesale pricing with no minimum order requirements.
Submit an enquiry here:
https://britishmodules.com/pages/wholesale-distribution