Who is BritishModules.co.uk?

British Modules is a UK-based electronics, mobile accessories and gadget supplier with global sourcing and distribution capabilities.

We began by sourcing and selling products at competitive prices and have grown into a trusted supplier serving consumers, small businesses, retailers, wholesalers and larger commercial customers.

We source products from reputable and authorised manufacturers and distributors, and our team works to ensure products meet appropriate quality standards and perform as advertised.

Our sourcing and distribution network allows us to offer competitive pricing while supporting customers throughout the UK, Europe and worldwide.

🚚 Delivery & Shipping

Do you offer free shipping?

Yes. We offer free shipping on qualifying bulk orders:

UK Mainland: orders of £1,000 or more

Europe: orders of £500 or more

Other destinations: orders of £750 or more

Shipping eligibility and the available service may depend on the destination, order size and products ordered.

When will my order be dispatched?

Our products are stocked across our UK, EU and North American warehouses.

Orders are typically dispatched within 1–2 business days after order confirmation.

Orders placed during standard UK working hours are processed promptly.

Please note that the 1–2 business day dispatch timeframe is separate from the carrier's delivery timeframe. Delivery estimates begin once your order has been dispatched.

What standard shipping options do you offer?

BritishModules Economy Shipping

From £2.91

Estimated delivery:

1–10 business days for orders up to £150

15–20 business days for orders above £150

Current UK Economy rates:

Order Value	Shipping
£0–£25	£2.91
£25–£75	£2.98
£75–£150	£5.49
£150–£300	£14.92
£300–£450	£22.39
£450–£600	£29.85
£600–£750	£37.31
£750–£900	£44.77
£900–£1,000	£52.24
£1,000+	Free

Economy Shipping is designed to provide a reliable and cost-effective delivery option.

Do you offer Express Shipping?

Yes.

BritishModules Express Shipping

From £4.00

Estimated delivery:

1–5 business days for orders up to £150

10–20 business days for orders above £150

Current rates:

Order Value	Shipping
£0–£25	£4.00
£25–£75	£6.10
£75–£150	£8.50
£150–£300	£17.00
£300–£450	£25.51
£450–£600	£34.00
£600–£750	£42.51
£750–£900	£51.01
£900–£1,000	£59.52
£1,000+	Free

What premium and expedited delivery options are available?

Depending on your location and order, you may be offered a range of premium carriers and expedited services at checkout.

Available services include:

Service	Estimated Delivery	From
DHL Express	2 business days	£42.16
DPD	1 business day	£11.44
Evri	2 business days	£5.16
Evri Next Day	1 business day	£6.64
InPost Direct: Store to Door	3 business days	£3.36
Royal Mail 24H	1–2 business days	£6.16
Royal Mail Special Delivery Guaranteed by 1pm	Next business day by 1pm	£22.90
Royal Mail Standard 48H	2–3 business days	£5.90
Royal Mail Tracked 24 with Signature	1–2 business days	£10.04
Royal Mail Tracked 48 with Signature	2–3 business days	£8.44

Actual availability and pricing are confirmed at checkout and may vary depending on destination and order details.

Are delivery times guaranteed?

Standard delivery estimates are estimates and can vary depending on the carrier, destination, customs clearance and other circumstances.

Where a specific service is advertised as guaranteed, such as Royal Mail Special Delivery Guaranteed by 1pm, the carrier's applicable service terms apply.

What happens if my delivery is delayed?

Our dispatch timeframe and the carrier's delivery timeframe are separate.

If your parcel has been significantly delayed, please contact us with your order number and we will assist you in investigating the delivery.

🌍 International Shipping

Do you ship internationally?

Yes. We offer international shipping to over 230 countries and territories worldwide.

Estimated delivery times from the date of dispatch are:

Europe: approximately 3–5 business days

Rest of the world: approximately 5–7 business days

International delivery times are estimates and may vary depending on the destination, customs clearance and shipping service.

How much does international shipping cost?

International shipping starts from:

Europe: from £9.99

Rest of world: from £11.99

The exact price depends on the destination, order and shipping service selected.

Are customs duties, VAT and import taxes included?

International shipping charges generally do not include customs duties, import taxes, VAT or other charges imposed by the destination country.

These charges are normally the responsibility of the recipient.

For business bulk orders, shipments are normally sent on a Delivered Duty Unpaid (DDU) basis. We cover shipping and carrier handling/clearance fees, while the recipient remains responsible for applicable customs duties, import taxes and VAT.

For smaller orders, we may contact you after purchase to confirm how applicable duties, taxes and fees should be handled.

Where applicable, you may:

Pay through us: We can arrange payment on your behalf through an additional payment link.

Pay on delivery: Applicable customs duties, taxes and import charges can be paid directly to the relevant authorities or carrier.

If we do not hear from you, we will normally proceed on the basis that applicable customs duties, taxes and import charges will be paid upon delivery.

Customs charges are determined by the destination country's authorities, so we cannot guarantee the exact amount payable.

How are goods valued for customs purposes?

Where applicable, we normally declare the genuine wholesale value of the goods or raw materials rather than the retail price or our sourcing/service fees.

Customs duties and taxes are therefore generally calculated based on the underlying value of the goods, subject to the destination country's customs rules.

📄 VAT & Invoices

Can you provide an invoice?

Yes. We can provide professional invoices for bookkeeping, accounting, tax and proof-of-purchase purposes.

If you require an invoice or specific business documentation, please contact our customer service team with your order details.

Please note that marketplace platforms such as Amazon, eBay or OnBuy may independently verify invoices when reviewing reseller applications or listings. Any approval remains at the discretion of the relevant marketplace.

↩️ Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date you receive your order.

You must start your return through our website within 30 days of receiving the order.

Once your return has been approved, the item should be sent back to us within 14 days.

Please do not send items back before your return has been approved and you have received our return instructions.

How do I start a return?

Click the account icon at the top of our website.

Enter the email address used to place your order and follow the instructions to access your account.

Find your order.

Select Request Return or Return Items, depending on what is displayed.

Select the reason for your return.

Choose Faulty if the item is defective, damaged or incorrect.

Choose Non-Faulty Return if you have simply changed your mind.

Add any relevant information or notes.

Submit your request.

Our team will review and process the request promptly.

How much does return shipping cost?

Faulty, damaged or incorrect items

Where a return is required, we provide a free prepaid return label where applicable.

Change-of-mind returns

A £2.70 flat-rate return shipping fee applies and will be deducted from your refund.

We recommend using a tracked service when returning an item. Items remain the customer's responsibility until they are received by us.

What condition must an item be in to qualify for a change-of-mind return?

Items should generally be:

Unused

In their original packaging where applicable

In the same condition in which they were received

Accompanied by proof of purchase or the relevant order number

You may open and handle an item to check its nature, characteristics and functionality.

However, we may reduce a refund where an item has lost value because it has been handled or used beyond what is reasonably necessary to inspect it.

Which items cannot be returned?

Certain items cannot be accepted under our standard change-of-mind return policy, including:

Screen protectors once unpacked or applied, because they cannot be resold in that condition

Items damaged through accidental damage, misuse, neglect or improper use

Items otherwise excluded by applicable law or the relevant statutory rules

These exclusions do not affect statutory consumer rights that cannot legally be excluded.

What happens if my item is faulty, damaged or incorrect?

Please inspect your order when it arrives.

If an item is damaged, defective, faulty, incorrect or missing parts, please contact us as soon as possible through WhatsApp or our contact form.

Where appropriate, we may ask you to provide photographs or other information showing the problem.

Within the first 30 days

If an item is faulty or defective within the first 30 days, you may be entitled to a refund, replacement, repair or another appropriate remedy depending on the circumstances and your statutory rights.

Where a return is required, we will provide a free prepaid return label where applicable.

Do your gadgets have a warranty or guarantee?

Eligible gadgets may benefit from our 1-year guarantee after the standard 30-day return period.

A warranty or guarantee claim may require the item to be returned for inspection.

Where appropriate, we may forward the item to the manufacturer or supplier for further assessment.

If a claim is approved, we will provide a free replacement subject to availability and the applicable guarantee terms.

For warranty claims made after 30 days, the customer may be responsible for return shipping costs unless applicable law requires otherwise.

Can I return cables after 30 days?

Change-of-mind returns for cables are not normally accepted after the 30-day return period because cables are subject to normal wear and tear.

Genuine manufacturing faults remain covered by any applicable warranty and your statutory consumer rights.

Is accidental damage covered?

Accidental damage is not covered by our voluntary return, satisfaction or warranty policies.

This includes damage caused by:

Drops or impact

Liquid

Misuse

Neglect

Improper installation

Modification

Other damage caused after delivery

This does not affect statutory rights that cannot legally be excluded.

Do UK and EU customers have a 14-day cancellation right?

Consumers in the UK and European Union may have a statutory right to cancel an online order within 14 days of receiving it, without giving a reason.

You must notify us within the applicable cancellation period and generally return the goods within the required timeframe.

You may handle goods to the extent reasonably necessary to establish their nature, characteristics and functionality. A refund may be reduced where goods have been handled beyond what is reasonably necessary and their value has consequently been reduced.

Certain goods and circumstances may be excluded from statutory cancellation rights.

Our standard 30-day return policy provides a longer voluntary return period where applicable and does not replace or restrict statutory consumer rights.

If you believe you wish to exercise a statutory cancellation right, please contact us through WhatsApp or our contact form.

When will I receive my refund?

Once we receive and inspect your return, we will confirm whether the refund has been approved.

Approved refunds under our standard 30-day return policy are normally issued to the original payment method within 10 business days of the return being received and approved.

Your bank, card issuer or payment provider may require additional time to process and display the refund.

Where applicable consumer law requires a refund to be made within a shorter timeframe, the legally required timeframe will apply.

Do you offer exchanges?

We do not normally process direct exchanges.

The fastest way to receive a different product is to:

Place a new order for the item you want.

Return the original item through our normal return process.

Receive a refund for the original order once the return has been approved and processed.

🛒 Payment Methods

What payment methods do you accept?

We currently accept:

Debit and credit cards

Google Pay

PayPal

Wallid: Pay by Bank

Payment options available to you may vary depending on the checkout process and order.

🏢 Wholesale & Distribution

Do you offer wholesale pricing?

Yes. We work with:

Small traders

Retailers

Merchants

Wholesalers

Larger businesses

Brands and manufacturers

We can provide competitive wholesale pricing and support businesses with sourcing, distribution and logistics.

Please contact us with your requirements for a tailored quotation.

Do you have a minimum wholesale order?

We aim to support businesses of all sizes and can accommodate wholesale enquiries without a fixed minimum order requirement.

Pricing, shipping and other terms may depend on the products and quantities required.

Do you offer product sourcing?

Yes. Our sourcing team can help businesses find suppliers and products worldwide.

Our services can include:

Finding and evaluating suppliers

Obtaining quotations

Factory and supplier audits

Product sourcing

Manufacturing support

Product inspections

Quality control

Private label products

Custom packaging

Product development

International logistics

Amazon FBA support

Our sourcing service is designed to support businesses from the initial idea through to production and delivery.

Do you charge a sourcing service fee?

Our sourcing service can be provided without a separate sourcing service fee.

Once you are satisfied with the proposed supplier, pricing and samples, we can assist with production, quality control and logistics.

Specific production, inspection, packaging, shipping and other third-party costs may apply depending on the project.

Can you help with factory and supplier audits?

Yes.

We can assist with factory and supplier assessments, including warehouse and production checks, helping businesses make more informed sourcing decisions.

Do you provide product inspection and quality control?

Yes.

We provide product inspection and quality-control services designed to reduce defects and ensure products meet agreed requirements.

Our general inspection service follows Level II, AQL 2.5 standards, while tailored inspection solutions can also be arranged depending on the project.

For products sourced through our selected suppliers, we can help resolve quality issues and may provide replacement or compensation arrangements where applicable.

Do you offer private label and custom packaging?

Yes.

We provide private label and packaging solutions for businesses looking to develop or customise their products.

Depending on the material and product, options may include:

Logo printing

Silk-screen printing

Laser printing

Embroidery

Hot stamping

Custom packaging

Hang tags

Pack inserts

Retail boxes

Gift packaging

Our team can help identify a suitable packaging solution based on your product, budget and branding requirements.

Can you help develop a new product?

Yes.

We support small and medium-sized businesses with product development from concept to production.

Depending on the project, this can include:

Prototyping

3D-printed prototypes

Product design support

Mould development

Samples

Packaging design

Manufacturing

Quality control

Mass production

Shipping

Prototype and sample times vary depending on the product and manufacturing requirements.

Do you provide international sourcing and logistics?

Yes.

We provide tailored logistics solutions for businesses of different sizes.

Depending on the shipment, options may include:

International courier

Air freight

Sea freight

Railway freight

Door-to-door logistics

Customs-clearance coordination

Cargo consolidation

Delivery to Amazon fulfilment centres

For shipments under approximately 500 kg, international courier services may be available with delivery times of around 3–5 days depending on destination and service.

For larger shipments, freight options can be arranged according to cost, speed and shipment requirements.

Can you help with Amazon FBA?

Yes.

British Modules has supported Amazon sellers in the USA and Europe and can assist with areas including:

Product sourcing

Supplier management

Private label development

Product inspections

FBA labelling

Product photography

Packaging

Transportation

Supply-chain management

Delivery to Amazon fulfilment centres

We can also offer storage solutions for eligible projects, including free storage for 1–2 months in applicable circumstances.

📞 Contact Us

How can I contact British Modules?

For customer service, returns, sourcing, wholesale enquiries and general questions, please contact us through our official contact channels.

Contact Form:
https://britishmodules.com/pages/contact-us

Email:
CustomerServices@BritishModules.com

Telephone:
+44 20 8904 5795

WhatsApp:
+44 20 8904 5795

Our team aims to respond to enquiries within 24–72 hours.

For returns, refunds, warranty claims or faulty products, please include your order number and, where relevant, photographs or other information showing the issue.

Please note that standard returns must still be formally submitted through your customer account using our online return process.

📦 Wholesale, Distribution & Sourcing Enquiries

Businesses interested in wholesale, distribution, sourcing, private label, product development or logistics can submit an enquiry through our wholesale/distribution service.

We work with start-ups, established brands, manufacturers, retailers, wholesalers and businesses of different sizes.

Our services can include product sourcing, supplier management, quality control, packaging, logistics and Amazon FBA support.

Wholesale / Distribution Enquiries:
https://britishmodules.com/pages/wholesale-distribution

Important Information About Our Policies

Nothing in our returns, refunds, shipping or warranty policies is intended to exclude, restrict or limit any statutory rights you may have under applicable consumer protection law.

Where applicable law provides rights or remedies that are more favourable than the terms stated in our policies, those statutory rights will apply.