FAQs

Who is BritishModules.co.uk?
British Modules is a newly established electronics retailer seeking to source, produce and import high quality products and pass on the savings to the British and European Consumers.

What delivery options do you offer and how much does shipping cost?
For orders shipped within the Domestic United Kingdom, we have 3 shipping options:

• Free Royal Mail 48H (2 to 10 Business Days): Our Standard 48H delivery service is absolutely free! With our standard service, your order can be with you within 2 to 10 working days.

• £1.99 Royal Mail 24H (1 to 5 Business Days): Our paid express 24H facility can take 1 to 5 working days. A small fee will be added to your order at the checkout.

£19.99 Royal Mail Special Delivery Guaranteed by 1pm (1 Business Day): Our Special Delivery service offers a next business day delivery guarantee by 1pm for UK addresses, subject to the availability of the recipient to receive the mail. In the event that your order is not delivered within this timeframe, you may request a refund for the shipping fees by contacting us within 14 days of your purchase. We will then initiate a dispute with Royal Mail and issue a refund accordingly.

£5.48 Evri (5 to 14 Business Days): Our Evri Next Day service is competitively priced at £5.48. While the courier suggests a delivery time frame of 2 to 3 working days, our records indicate that the estimated time of arrival generally falls within the range of 5 to 14 working days. This service offers the added convenience of store collection and other amenities, providing valuable benefits to a wide range of our customers.

£9.62 DPD (2 to 6 Business Days): Our DPD Next Day service is available at a competitive price of £9.62. The courier suggests a delivery timeframe of 2 to 3 working days; however, our records indicate that the estimated time of arrival typically falls within the range of 5 to 14 working days. This service offers the added convenience of store or delivery office collection, along with other beneficial amenities that may cater to the specific needs of our valued customers. 

British Modules Postage Chart

For international orders outside of the United Kingdom, only standard international shipping is offered.

• Europe ( 3 to 5 Business Days )
• Rest of world ( 5 to 7 Business Days )

Do you do international Deliveries and which countries do you ship to?
We offer a fast, reliable, and low-priced international shipping service. We process and send parcels to over 230 countries and territories around the world with Royal Mail. We aim to deliver items to Europe within 3 to 5 working days after posting and rest of world destinations within 5 to 7 working days after posting.
• Europe ( 3 to 5 Business Day Shipping )
Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balaeric Islands, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Republic of Ireland, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Spitzbergen, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State
• Rest of the world ( 5 to 7 Business Day Shipping )
USA, North America, South America, Africa, the Middle East, the Far East and South East Asia. Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of, Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa

International Import Duties and Charges
It is important to inform our international customers, who reside outside of the UK mainland, that they may be subject to import duties imposed by their respective country's customs and border agencies. To minimize the potential financial impact, we will declare a reduced wholesale value for the items purchased, excluding labor and other business expenses. This practice aims to keep the declared cost low, which may result in either no customs fees or a significantly reduced amount.

While non-UK residents avoid the standard 20% government VAT charges, it's worth noting that paying a nominal import duty is still an acceptable expense and should not substantially affect your overall costs. We strive to provide a cost-effective solution for our international clientele, ensuring the best possible value for their purchases.

Once my order has been fulfilled can I track it?
Please be aware that due to the high demand on platforms such as eBay, OnBuy, Amazon, and our own website, we handle a large volume of items daily. As a result, we utilize a discounted business service which may not provide real-time updates on the progress of your parcel within the Royal Mail facility. However, rest assured that it does offer proof of delivery and enables tracking.
For our 48H Service, please allow at least 11 working days for your order to arrive. Similarly, for our 24H Service, please allow at least 6 working days. If your order has not been delivered within these timeframes, kindly contact us so that we can initiate an investigation with Royal Mail.
It is important to note that if your order has already been delivered, making a claim would be considered a criminal offense. However, in the event that your order is genuinely lost or misplaced during transit, we will be notified and can then arrange either a refund or send you a replacement item.

Do you issue a VAT invoice? Yes, we are capable of generating a professional invoice that you can utilize for bookkeeping and tax purposes, as well as for proof of purchase when requested by selling platforms like Amazon, eBay, and OnBuy. British Modules operates under a VAT-exempt policy, However they can supply regular receipts for their products and services.

Taxes, VAT Charges Incorporating taxes and fees, All items available for purchase have their final prices displayed. It is worth mentioning that UK customers are exempt from the additional 20% VAT since British Modules operates below the VAT threshold.

What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to return your order back to us. Return address is British Modules, 23 Darwin House, Kingsgate, WEMBLEY, HA9 9AX, United Kingdom. Unfortunately, we are unable to provide you with a refund or exchange after 30 days have passed since your purchase.
Please be aware that customers are responsible for cost of returning an item. When returning an order or item, we advise customers to use tracked shipping and keep proof of delivery.

Non-Refundable Purchases
There are certain items that are not eligible for return. These include products that deteriorate over time and cannot be resold, such as Screen Protectors, Wires, and Cables (Please note that we do not accept returns or warranty claims on cables due to wear and tear. Normal deterioration of wires is not covered, and you have a 30-day return window). Additionally, accidental damage is not covered under our returns and warranty policy. Custom products, such as special orders or personalized items are also non-returnable. If you have any questions or concerns regarding your specific item, please don't hesitate to contact us for assistance.

Troubleshoot Slow Charging Issues and Poor Connectivity with Cables and Power Adapters
Please be aware that in order for cables and power adapters to function properly, they must effectively conduct electricity. Occasionally, dust or lint can settle on the conductors of the cable or power adapter while they are stored in our or suppliers' warehouses. Furthermore, over time, it is common for dust and dirt to accumulate in the charging port of your phone or on the end of your cable/power adapter. This can lead to issues such as poor connectivity, slow charging, and even moisture buildup. To address this problem, please follow these troubleshooting steps:
1. Disconnect all components and gently blow air into the sockets to remove any accumulated dust from the conductors.
2. Clean any debris or lint that may be present in the phone's charging socket.
3. After thoroughly cleaning, firmly reconnect the charger to ensure optimal charging speed and connectivity.

Understanding why power adapters get warm and separating facts from fiction
Please be aware that power adapters and related accessories can naturally become hot during use. Unfortunately, there are misleading videos circulating on social media that exaggerate the potential danger. It is important to understand that such cases are extremely rare and often occur when the cable tip is damp or wet, leading to faults and charging surges. However, if your adapter is slightly warm, there is no need to panic. When connected to the wall, the adapter processes a significant amount of power (240v), which is normal and can cause heat. Additionally, using your phone while charging, having apps running in the background, or even the hot weather during summer can contribute to the phone feeling warmer than usual. Nevertheless, if you genuinely believe there is a fault and it needs to be addressed, please exercise common sense and discontinue use, returning the equipment for inspection. However, it is advisable to disregard false news articles, forums spreading misinformation, and baseless myths.

Am I able to do exchanges?
Return the item you currently ordered and then make a new purchase for the desired item after your return has been approved is the quickest way to ensure that you get what you want. Contact us at CustomerServices@BritishModules.com to begin the process.

What payment methods do you accept?
We accept all Debit Cards / Credit Cards, Google Checkout and PayPal

Do you offer wholesale, distribution and drop shipping?
We provide wholesale discounts with no minimum order requirements to small traders, merchants, retailers and wholesalers.
Please visit our Wholesale / Distribution link and make an inquiry we will try our best to contact within 24 to 72 hours. https://britishmodules.com/pages/wholesale-distribution

Still having trouble finding what you're looking for?
Send us an email at CustomerServices@BritishModules.com