Refund policy
Need help? Chat with us on WhatsApp for live updates and real-time help, or fill out our contact form.
Our 30-Day Return Policy
You have 30 days from the day you receive your order to start a return through our website.
Once your return is approved, please send the item back to us within 14 days.
How to Start a Return
Click the account icon at the top corner of our website.
Enter the email address used to place your order and follow the instructions to access your account.
Find your order and click “Request Return” or “Return Items”, depending on what is displayed.
Choose your reason for return from the drop-down menu: “Faulty” if the item is defective, damaged or incorrect, or “Non-Faulty Return” if you've simply changed your mind.
Add any extra details in the notes box and submit your request.
Our team will process your request promptly.
Please don't send items back before your return is approved and you have received our return instructions. Unapproved returns may not be accepted.
Return Shipping Costs
Faulty, damaged or incorrect items: We provide a free prepaid return label, where applicable.
Change of mind: A £2.70 flat-rate return shipping fee applies and will be deducted from your refund.
Return Address
British Modules
23 Darwin House, Kingsgate
Wembley HA9 9AX
United Kingdom
We recommend using a tracked service when returning an item. Items remain your responsibility until they are received by us.
Eligibility for Change-of-Mind Returns
For standard change-of-mind returns, items should be:
Unused and in their original packaging where applicable.
In the same condition in which you received them.
Accompanied by proof of purchase or your order number.
You're welcome to open and handle items to check them. However, we may reduce your refund if an item has lost value through handling or use beyond what is reasonably necessary to inspect the item.
Items We Can't Accept for Change-of-Mind Returns
Certain items cannot be returned under our standard change-of-mind return policy, including:
Screen protectors once unpacked or applied, as they cannot be resold in that condition.
Items damaged through accidental damage, misuse, neglect, or improper use.
These exclusions do not affect any statutory consumer rights that cannot legally be excluded.
Faulty Items, Damages & Warranty
Please inspect your order when it arrives.
If an item is damaged, defective, faulty, incorrect, or missing parts, please chat with us on WhatsApp for live, real-time help, or use our contact form, so we can assess the issue and put it right.
Within 30 Days
If an item is faulty or defective within the first 30 days, you may be entitled to a refund, replacement, repair, or other appropriate remedy, depending on the circumstances and your statutory rights.
Where a return is required for a faulty, damaged, or incorrect item, we will provide a free prepaid return label, where applicable.
Gadgets After 30 Days
After the 30-day return period, our 1-year guarantee may apply to eligible gadgets.
You may be asked to send the item to us for inspection. Where appropriate, we may send the item to the manufacturer or supplier for further assessment.
If the warranty claim is approved, we will provide a free replacement, subject to availability and the applicable guarantee terms.
The customer may be responsible for return shipping costs for warranty claims after 30 days, unless applicable law requires otherwise.
Cables
Because cables are subject to natural wear and tear, we cannot accept change-of-mind returns for cables after the 30-day return period.
Genuine manufacturing faults remain covered by the applicable warranty and your statutory consumer rights.
Accidental Damage
Accidental damage is not covered by our voluntary returns, satisfaction, or warranty policies.
This includes damage caused by drops, impact, liquid, misuse, neglect, improper installation, modification, or other damage caused after delivery.
This does not affect any statutory rights that cannot legally be excluded.
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.
Exchanges
The fastest way to get a different item is to place a new order for the item you want and return the original for a refund.
We do not normally process direct exchanges.
14-Day Right to Cancel – UK & EU Customers
If you're a consumer in the UK or European Union, you may have a legal right to cancel an online order within 14 days of receiving it, without giving a reason.
If you exercise this right, you must notify us within the applicable cancellation period and generally return the goods within the required timeframe.
You may handle goods to the extent reasonably necessary to establish their nature, characteristics, and functionality. We may reduce the refund where goods have been handled beyond what is reasonably necessary and their value has consequently been reduced.
Certain goods and circumstances may be excluded from statutory cancellation rights.
Our 30-day standard return policy gives you a longer voluntary return period where applicable, but it does not replace or restrict your statutory consumer rights.
To exercise your cancellation rights or ask about them, chat with us on WhatsApp or use our contact form.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
Approved refunds under our standard 30-day return policy are normally issued to your original payment method within 10 business days of the return being received and approved.
Your bank, card provider, or payment provider may need additional time to process and display the refund.
If more than 10 business days have passed since your refund was approved, chat with us on WhatsApp for a live update or contact us through our contact form.
Where applicable consumer law requires a refund to be made within a shorter timeframe, the legally required timeframe will apply.
Contact Us
We're here to help with returns, refunds, warranty claims, and other questions.
WhatsApp live chat: Chat with us on WhatsApp for live updates and real-time help.
Contact form: Fill out our contact form and our team will get back to you.
Our team aims to respond within 24–72 hours.
When contacting us about a return, refund, warranty claim, or faulty item, please include your order number and, where relevant, photographs or other information showing the issue.
Please note: General enquiries can be handled through WhatsApp or our contact form. However, standard returns must still be formally submitted through your customer account using our online return process.
Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or limit any statutory rights you may have under applicable consumer protection law.
Where applicable law provides you with rights or remedies that are more favourable than the terms of this policy, those statutory rights will apply.