Terms of service
Terms of Service
Last updated: 6 October 2026
Overview
This website is operated by British Modules. Throughout the site, the terms “we”, “us” and “our” refer to British Modules. British Modules operates this website and online store, including all information, tools, products and services available through the site.
Our business address is:
British Modules
23 Darwin House
Kingsgate
Wembley HA9 9AX
United Kingdom
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), together with any other policies or notices referred to in these Terms.
Please read these Terms carefully before using our website or placing an order.
Nothing in these Terms affects your statutory rights as a consumer.
1. Access and Account
By using our website, you confirm that you are legally capable of entering into a binding contract.
You are responsible for ensuring that any information you provide to us is accurate and up to date.
If you create an account, you are responsible for keeping your login details confidential and for all activity carried out through your account.
We reserve the right to refuse service, restrict access or cancel an account where we reasonably believe this is necessary, including where the website is being misused or these Terms are breached.
2. Our Products
We make reasonable efforts to ensure that product descriptions, images, specifications, colours and other information displayed on our website are accurate.
However, product images may vary slightly from the actual product due to screen settings, lighting, manufacturing variations or other factors.
We reserve the right to correct errors, update product information and discontinue products at any time.
Nothing in this section limits your statutory rights. Goods supplied to consumers must meet the requirements imposed by applicable consumer law, including being of satisfactory quality, fit for purpose where required, and as described.
3. Orders
When you place an order, you are making an offer to purchase the products selected.
After you place an order, you will normally receive an acknowledgement confirming that we have received your order. This does not necessarily mean that your order has been accepted.
A contract is formed when we accept your order, normally when we send confirmation that the order has been accepted or dispatched.
We reserve the right to decline or cancel an order where, for example:
a product is unavailable;
there is an obvious pricing or product-description error;
we reasonably suspect fraudulent or unlawful activity;
payment cannot be authorised; or
there has been an error in the ordering process.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
Where you have a statutory right to cancel an order, those rights are not affected by this section.
4. Prices and Billing
All prices displayed on our website are in pounds sterling (£), unless otherwise stated.
Where applicable, prices include VAT and other taxes required by law.
Delivery charges and any other applicable charges will be shown before you complete your purchase.
We reserve the right to change prices at any time. Any price change will not affect an order that we have already accepted, except where there has been an obvious error.
You agree to provide accurate and complete billing and payment information.
We may use third-party payment providers to process payments. Your payment may be subject to the terms and privacy policies of the relevant payment provider.
5. Shipping and Delivery
We will provide estimated delivery times during the checkout process or in your order confirmation.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs delays, severe weather, strikes or other external events.
If there is a significant or unreasonable delay, we will take reasonable steps to assist you and, where required by law, you may have the right to cancel the contract and receive a refund.
We do not exclude or limit any rights you have under applicable consumer law in relation to delivery.
If you have a question about the progress of your order, please contact us:
or
Contact us through our contact form
6. Returns, Refunds and Cancellations
Our Returns & Refunds Policy explains our return process, applicable return charges, refunds and other information about returning products.
You can review our Returns & Refunds Policy on our website.
Nothing in our Returns & Refunds Policy or these Terms affects your statutory consumer rights, including rights relating to faulty, damaged, incorrectly supplied or misdescribed goods and, where applicable, your statutory right to cancel an online purchase.
If you have a question about a return or refund, please contact us:
or
Contact us through our contact form
7. Intellectual Property
Unless otherwise stated, the website and its contents, including text, photographs, product images, graphics, logos, designs, videos and other materials, are owned by or licensed to British Modules and are protected by applicable intellectual property laws.
You may use the website for personal and lawful purposes.
You must not reproduce, copy, modify, distribute, publish, sell, license or commercially exploit our content without our prior written permission, except where permitted by law.
You must not use our trademarks, branding or other intellectual property in a way that suggests an association, endorsement or partnership that does not exist.
8. Optional Tools
We may provide access to third-party tools or services over which we do not have control or operational responsibility.
These tools may be provided on an “as available” basis and may be subject to the third party's own terms.
We are not responsible for third-party tools that we do not operate or control.
9. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, security, accuracy or practices of third-party websites.
If you choose to access a third-party website, you do so at your own risk and subject to that third party's terms and policies.
10. Relationship with Shopify
Our store is hosted and powered by Shopify.
However, when you purchase products from British Modules, your purchase contract is with British Modules and not with Shopify.
Shopify is not responsible for the products we sell, their quality, availability, delivery, returns, refunds, warranties or customer service.
Shopify does not have an obligation to provide support for products purchased from British Modules.
To the extent permitted by applicable law, Shopify and its affiliates, officers, employees and service providers are not responsible for claims arising from or relating to products purchased from our store.
Nothing in this section limits or excludes any liability that cannot lawfully be limited or excluded.
11. Privacy
Your use of our website and any personal information you provide to us is also subject to our Privacy Policy.
We process personal information in accordance with applicable data protection laws.
Please refer to our Privacy Policy for information about how we collect, use and protect your personal information.
12. Feedback and Reviews
If you submit reviews, comments, suggestions, photographs or other content to us, you confirm that you have the right to submit that content.
You must not submit content that is unlawful, defamatory, misleading, abusive, threatening, discriminatory, obscene, infringing or otherwise inappropriate.
By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for purposes connected with our business, including displaying customer reviews on our website.
We reserve the right to remove content that we reasonably believe breaches these Terms or applicable law.
13. Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, delivery information or other details.
We reserve the right to correct errors and update information at any time.
If an obvious error affects an order that you have placed, we will contact you where reasonably possible and explain the available options.
Nothing in this section limits your statutory rights.
14. Prohibited Uses
You must not use our website or its content:
for any unlawful purpose;
to violate applicable laws or regulations;
to infringe our intellectual property rights or the rights of others;
to harass, abuse, threaten or discriminate against others;
to submit false, misleading or fraudulent information;
to introduce viruses, malware or other harmful code;
to attempt to gain unauthorised access to our systems or accounts;
to interfere with the security or operation of the website;
to collect or track personal information about others without lawful authority;
to send spam, phishing messages or other unauthorised communications;
to scrape, copy or systematically extract website content except where permitted by law;
to circumvent security measures, access restrictions or technical controls; or
to use automated systems in a way that places unreasonable load on our website or interferes with its operation.
We may suspend or restrict access where we reasonably believe that the website is being used in breach of these Terms or applicable law.
15. Agents and Automated Systems
If you use an automated agent, bot or other autonomous system to interact with our website, you must ensure that the system:
identifies itself as an automated system where reasonably required;
does not impersonate a person or conceal its automated nature for deceptive purposes;
does not bypass CAPTCHA systems, access controls or other security measures;
does not interfere with the operation or security of our website;
does not make purchases or submit information without appropriate authorisation;
does not scrape or collect information in breach of applicable law or these Terms; and
complies with any reasonable technical instructions we provide.
We may restrict or block automated access where necessary to protect our website, customers or business.
16. Termination
We may suspend or terminate your access to our website where we reasonably believe you have breached these Terms, used the website unlawfully, or otherwise misused our services.
Termination of access does not affect rights or obligations that arose before termination.
Sections which by their nature should continue after termination, including intellectual property, liability, indemnification and governing law, will continue to apply where appropriate.
17. Disclaimer of Warranties
To the fullest extent permitted by law, our website and website services are provided on an “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, secure or error-free.
However, nothing in these Terms excludes or limits any statutory rights or protections that apply to consumers.
In particular, nothing in these Terms excludes or limits your legal rights relating to products that are faulty, unsafe, not as described, or otherwise fail to meet requirements imposed by applicable consumer law.
18. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of legal rights that cannot lawfully be excluded or limited; or
any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be liable for losses that are not reasonably foreseeable or for losses arising from matters outside our reasonable control.
Nothing in this section limits your statutory rights as a consumer.
19. Indemnification
To the extent permitted by law, you agree to compensate us for reasonable losses, costs and expenses arising directly from your unlawful use of our website or your material breach of these Terms.
This does not apply to losses caused by our own negligence, breach of contract, unlawful conduct or any other matter for which we are legally responsible.
20. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.
The remaining provisions will continue to apply.
21. Waiver and Entire Agreement
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
These Terms, together with any policies or notices expressly referred to in them, form the agreement between you and us regarding your use of our website.
Nothing in these Terms affects rights that you have under applicable consumer law.
22. Assignment
You may not transfer your rights or obligations under these Terms to another person without our written consent, except where permitted by law.
We may transfer our rights and obligations under these Terms as part of a business sale, restructuring or similar transaction, provided that your consumer rights are not adversely affected.
23. Governing Law and Jurisdiction
These Terms and any dispute arising from them are governed by the laws of England and Wales.
If you are a consumer, you may also have mandatory rights under the laws of the country in which you live, and nothing in these Terms prevents you from relying on those rights.
Where applicable, you may bring proceedings in the courts of England and Wales or in the courts of the part of the United Kingdom in which you live, subject to applicable law.
24. Headings
The headings used in these Terms are included for convenience only and do not affect the interpretation of the Terms.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services, legal requirements or other circumstances.
The latest version will be published on this page with the updated date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.
Changes will not affect rights or obligations that have already arisen from an order or contract.
26. Contact Information
If you have a question about an order, product, delivery, return, refund or any other matter, please contact us using one of the following methods:
Contact us through our contact form
Phone: +44 (0)20 8904 5795
Email: customerservices@britishmodules.com
Address:
British Modules
23 Darwin House
Kingsgate
Wembley HA9 9AX
United Kingdom
WhatsApp and our contact form are our preferred methods for customer support.
British Modules
23 Darwin House, Kingsgate, Wembley HA9 9AX, United Kingdom
+44 (0)20 8904 5795
customerservices@britishmodules.com